Frequently Asked Questions
Why Celadon Reef?
Why Celadon Reef Operating System (CRoS)?
Does Celadon Reef work with Partners?
What other services are available from Celadon Reef?
What is the licensing structure for the Celadon Reef Operating System?
User Interface - Access and how it works
Do Celadon Reef Appliances come pre-loaded with CRoS?
Configuration and Updates
What are the minimum hardware requirements to implement CRoS?
How does Celadon Reef provide support?
How does Celadon Reef monitor the status of the deployed appliances?
Is Celadon Reef available in my area?
Q. Why Celadon Reef?
top- Scalable Capacity allowing stability throughout growth cycles
- Integrated Structure with a single User Interface and single form factor
- Orthogonal Design providing dynamic features that stand on their own
- Modular Delivery allowing each user to license only the features needed
- Use of Open Source Componentry delivering faster development, fewer bugs and lower costs
- Extensible Architecture offering forward compatibility with new features
A. Celadon Reef LLC provides network appliances and tailored software solutions to global markets focused at the edge of the internet cloud.
Our proven perspective on solution delivery is the basis of our competitive advantage. We have developed a core design that is the backbone of the Celadon Reef Operating System, based on the following six fundamental design elements:
These elements lay the ground work for the production of feature rich, high-quality solutions that meet the needs of end users in a unique way, within a predictable schedule and budget, making the best use of time, techniques and people.
Let us build a Purpose-built solution for you and your company’s specific needs.
Q. Why Celadon Reef Operating System (CRoS)?
topA. Celadon Reef’s operating system incorporates more than 216 open source components that are optimized and fine-tuned to deliver integrated functionality. In addition to capabilities delivered through open source components, the Celadon Reef Operating System includes purpose-built capabilities that have been fully integrated and optimized within its LAMP stack.
Celadon Reef’s operating system provides a platform to execute purpose-built solutions that gives organizations versatility in deployment and implementation.
By utilizing the integrated and feature-rich Celadon Reef Operating System, these organizations are able to get to market faster, release more stable and error-free code, embrace all of the integrated features of the Celadon Reef Operating System instantly, and achieve greater and faster ROI.
Q. Does Celadon Reef work with Partners?
topA. Yes. Celadon Reef focuses on developing specific partnerships within the System Integrator and technology consulting community. Celadon Reef regularly spearheads project engineering and development on behalf of its partners allowing them to maintain a competitive edge in today’s rapidly changing business market place.
Celadon Reef also provides white labeling opportunities to its partners. Contact Us
Q: What other services are available from Celadon Reef?
topA: Celadon Reef’s consultants are available to assist in planning, designing and structuring innovative solutions using Celadon Reef devices. They are skilled at coordinating large deployments, especially in environments where the customer has outsourced many IT functions to other organizations requiring additional coordination and risk management.
Q. What is the licensing structure for the Celadon Reef Operating System?
topA. All Celadon Reef solutions come with our proprietary base CRoS that is licensed per device.
Celadon Reef offers many additional licensing modules that can be added to the base CRoS, tailoring a solution to the client’s specific needs. Contact Us for information.
Q: User Interface - Access and how it works
topA: The Celadon Reef Operating System comes with a proprietary Graphical User Interface (GUI). Through this GUI one is able to configure the device using a web-based portal. Access to the portal is defined by the user through firewall rules and other configuration settings. By default the first port of the appliance is configured to be a client-services-LAN-port and will allow for GUI access. The administrator also has the ability to create and edit additional login credentials to the GUI and can limit access of a user to specific modules through profile assignments.
Q. Do Celadon Reef Appliances come pre-loaded with CRoS?
topA. All Celadon Reef Appliances are minimally loaded with the proprietary base module of the CRoS which is licensed per device. Celadon Reef offers many additional licensing modules that can be added to the base CRoS, tailoring a solution to the client’s specific needs. Contact us for further details.
Q: Configuration and Updates
topA: Celadon Reef makes Installation and Configuration Support convenient and easy to access. You will always be able to leverage our technical expertise to save time and assure a seamless integration.
We can easily coordinate time appropriate installations to be scheduled across geographies ensuring minimum network downtime. More complex installations can be scheduled to take advantage of technical personnel who would visit the premises to conduct the installation. (Currently these on-site services are available in 400 business centers in North America.)
Making configuration and update changes to large populations of devices is easy using the EMS module within the Celadon Reef Operating System. Some customers retain Celadon Reef to coordinate these releases on an outsourced basis if needed. See our Support Page for details.
Q: What are the minimum hardware requirements to implement CRoS?
topA: Our appliances are pre-configured and fully optimized for CRoS integration. Depending on the nature of the solution, the configuration of the CRoS, and its additional features and modules, technical specifications of the appliance will vary. Contact one of our consultants to discuss details.
Q: How does Celadon Reef provide support?
top- Help Desk Services—business hours and 24x7
- Installation and Configuration Support—remote and premises
- Upgrade and Configuration Push Management
A: Celadon Reef offers customers annual technical support under three programs:
Help Desk Services are delivered across three levels against two time frames. Services are U.S. based and available during extended business hours or on a 24x7 basis. Certified professionals are available to address technical issues in English and Spanish.
Q: How does Celadon Reef monitor the status of the deployed appliances?
topA: Monitoring devices distributed across a wide geography and close to the edge is difficult. Celadon Reef devices are monitored using Visual Analytic technology. Pictorial images are used to display current conditions of devices that may be far flung around the globe. These images, or icons, are designed to be understood visually, eliminating the need for local language, so people from many cultures can understand them. They are composed of images that are intuitive and can be understood by non-technical personnel. For a detailed description of this icon technology please visit OcuCue.com
Q: Is Celadon Reef available in my area?
topA: Today, the Celadon Reef Operating System operates in North America, South America, Europe, and Asia. As a US based company, Celadon Reef observes US export restrictions. Some security features (separately licensed) have additional restrictions.
The open source componentry positions CRoS as a universal product. Currently, the GUI and Administrative Guide are available in English only. Help desk Tier 1 and 2 support is available in English and Spanish.
The monitoring approach for the Celadon Reef appliance is based on universally understood Visual Analytics using icons (pictures) that can be updated for current conditions as often as every few minutes.
